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Exchanges: Regular-priced items can be exchanged within 14 days (online) or 7 days (in-store) if in original condition with tags attached. Certain items are final sale (reduced, intimate apparel, etc.). No refunds; store credit or digital gift cards will be issued.
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Shipping: Free shipping for orders over $200 (before tax) within Canada. Shipping costs for Canadian orders below $200 are calculated at checkout. At this time, shipping to the United States is temporarily paused due to tariff-related restrictions.
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Damages & Issues: Inspect orders upon receipt and report any damages or issues immediately.
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Delivery & Liability:
Once your package is marked as “Delivered” by the carrier, the order is considered complete and fulfilled. Out On A Limb is not responsible for any loss, theft, or damage that occurs after delivery.
If a package is left unattended (e.g., porch, mailbox, front desk), we are not liable for missing or stolen parcels.
Please ensure all shipping information is entered correctly at checkout. Orders delivered to an incorrect address provided by the customer are not eligible for replacement or refund.
For any questions, feel free to email us at hello@outonalimb.ca.
